Our Owner Services department has gathered information based on some of their
most popular questions and issues when speaking with owners and members. We
hope that this is helpful to you and would like to remind you to visit our website for
detailed information on our resorts and your membership.
What is the Loyalty Program?
Launched in May 2010, the Festiva Adventure Club Loyalty Program is a new benefits program for FAC members with 8,000 points or more. This program rewards members with exclusive benefits and vacation incentives including expanded reservation windows, access to exclusive vacation inventory outside of the Adventure Club resorts, and the opportunity to use FAC points in a variety of ways available only to Loyalty Program members. For more information visit loyaltyprogram.festiva.travel.
What are Relaxing Retreats and how do I use them?
You may have received a gift card good for a free Relaxing Retreat to use during 2011. These are designated weeks of the year at many of our resorts that you have the ability to book at a deep discount, or sometimes no charge at all, without affecting your points or usage week. Please call the number on the back of your gift card or visit the Loyalty Program Website for more information on Relaxing Retreats including a calendar of weeks available by resort.
My membership or ownership no longer makes sense for my lifestyle, or I simply cannot afford it. What are my options?
At this time Festiva does not have a resale program. There are several options for doing this on your own, and some may be more successful than others. The American Resort Development Association (ARDA) has helpful guidelines available for reselling your timeshare or vacation club membership. Go to www.arda.org and click on "Resale Guidelines" under the "Consumer Information" menu on the home page.
How are maintenance fees calculated and what do they cover?
Maintenance fees are paid to the Homeowners Association for your home resort if you are a weeks owner or to the Club Members Association if you are an FAC member for the maintenance and operation of the resorts. Just like taking care of a vacation property, maintenance fees help to maintain the quality and future value of the resorts.
Maintenance fees pay for on-site management, unit upkeep and refurbishing, housekeeping, security, administration, property taxes, insurance, utilities, and maintenance of the resorts' common areas and amenities, such as pools, tennis courts and golf courses. The maintenance fee also covers the administrative cost of making reservations. In order to make any reservations your maintenance fees must be paid in full.
The FAC maintenance fees consist of a base fee and a per point fee. Maintenance fees for weeks owners are determined by the HOA board of directors for that resort.
What is travel insurance?
For just $59 a year, Festiva Travel Services Trip Protection covers you before, during and after your trip. Your maintenance fees will be reimbursed if something unexpected happens that prevents you from taking your vacation or forces you to end your vacation early such an unexpected illness causing everyone in your party to cancel their trip or extreme weather conditions such as a snowstorm or hurricane.
Contact Festiva Owner Services for more information about Festiva Travel Services Trip Protection.
What is the Platinum Rewards program?
Festiva Adventure Club Platinum Rewards (FACPR) is a discounted travel program that gives members access to cruises, hotels, resort stays, experiential tours and more at fantastic rates. FAC points can be used toward cruises or experiential tours for no exchange fee, and with a best price guarantee.
Festiva Platinum Rewards (weeks owners)
The Platinum Rewards program for weeks owners offers similar benefits, and you can trade your week for cruise or tour savings.
What is the deadline to defer points within the Adventure Club so that I can use them next year?
Why have I not been able to book my desired vacation dates at certain resorts?
It's no secret that certain times of the year are busier than others in our resort locations. The busiest times at each resort vary and can become fully booked as early as a year in advance.